privacy policy

Scope of application

This Privacy Policy applies to the CapKnow mobile app, official website, and support, subscription and sharing features associated with CapKnow. If a more specific description is provided for a certain function, that description shall prevail.

Information we may process

We process information only to the extent necessary to provide functionality, maintain services, process requests, or comply with legal requirements.

• Photos and imported content:Pictures you actively take or select from your photo album, as well as thumbnails, display images and related text results generated for display and saving.
• Discoveries:Record content such as name, category, summary, observable characteristics, similar objects, creation time, collection status, optional remarks, optional scene or location tags.
• Account and subscription information:If you choose to log in or subscribe, we may process account identification, login status, subscription benefit status, quota status and information required to resume purchases. App Store payments are processed by Apple and we do not accept full payment card numbers.
• Support requests:When you contact us, we may process your name, email address, subject, message content, and basic technical information needed to locate the problem.
• Device and diagnostic information:To maintain security, troubleshoot and improve stability, application versions, device systems, error logs, request times and basic network information may be processed.

How to use photos and records

The core purpose of CapKnow is to help you understand and preserve your findings. Photos and records are used to generate results, display history, support searches, create sharing cards, and handle retry or crash feedback. We will not use your photos for public examples, marketing materials, or purposes unrelated to the current service without your explicit consent.

Local storage and cloud processing

CapKnow will save the experience records and image derivative files for display locally on the device. To complete an image processing, the App may send the image you selected to the server or service provider; we will try to reduce the size of the uploaded image and remove source metadata such as EXIF ​​when feasible. By default, CapKnow does not request location permission; if you fill in a scene or location tag, the information is saved as part of the local record and does not appear in the share card by default.

Share and make public

Your information is private by default. Only when you actively export, copy, send or share it publicly will the content leave your device or be seen by others. Please check whether it contains private locations, faces, photos of children, family environment, documents, tickets, addresses or other sensitive information before sharing.

How we share information

We will not sell your personal information. We may share necessary information in the following circumstances: to provide hosting, image processing, customer support, crash diagnosis and other service providers with information needed to complete the service; to process App Store subscriptions, purchases, and refunds through Apple; to disclose under legal, regulatory, dispute handling, or security protection requirements; or to recipients based on your actions when you actively share content.

Keep, delete and export

You can delete individual records, original images, or local data in the app. Deleting a record will remove its history and search entries on the current device; deleting the original image may affect reprocessing the same record later. The data export feature in settings can be used to export a snapshot of local records. Support requests will generally be retained for a reasonable period after processing is completed in order to track the issue and comply with necessary legal obligations.

safe

We use reasonable technical and organizational measures to protect information, including minimization of processing, access restrictions, transmission protection and fault monitoring. No method of transmission over the Internet or method of electronic storage is guaranteed to be completely secure, so please handle sensitive images and notes with caution.

minor

Minors should use it under the guidance of their parents or guardians and avoid uploading sensitive content that can identify them, their family or their school environment.

Cross-border processing

Depending on your region, service providers used and infrastructure location, information may be processed outside of your country or region. We will take reasonable protective measures as required by applicable law.

Policy updates

We may update this policy due to changes in products, services or legal requirements. Major changes will be prompted in an appropriate manner within the website or app. Continued use of CapKnow indicates that you have read the updated policy.

Contact us

To access, correct, delete, export data, or have questions about the Privacy Policy, please contact contact page Or send an email to contact@laoke.ai.